Got a question, a tip, or a complaint about something we have written? Here is how to reach the editorial team.
Editorial enquiries
For factual corrections, tip-offs about operator behaviour, or feedback on a review you have read, email the editorial team at editorial [at] newcasinos.bet. We read every message and aim to respond to legitimate editorial enquiries within two business days.
Press & partnerships
For affiliate enquiries, commercial partnerships and media requests, email partners [at] newcasinos.bet. Please note that we do not sell editorial coverage, paid placement, or higher ranking in our top lists. Approach with caution if you intend to pitch one of those.
Player complaints
If you have a complaint about a casino we have recommended — a stuck withdrawal, an unfairly voided bonus, or a closed account without explanation — we want to know. Email the editorial team with:
- The casino name and the date of the issue
- Your account or ticket reference, if available
- A short timeline of what happened
- Whether you have already contacted the casino, the regulator, or an ADR service
We cannot intervene in disputes on your behalf, but credible reports influence our rankings and feed our re-evaluation cycle.
Responsible-gambling concerns
If you are worried about your own gambling or someone else’s, please visit our responsible gambling page for support resources before contacting us. For urgent situations, contact your country’s helpline directly — those organisations are equipped to help in a way that we, as an editorial site, are not.
Postal address
NewCasinos.bet does not maintain a public postal address for security and personal-safety reasons. For all formal correspondence, use the editorial email address above.
Response times
The editorial inbox is monitored Monday to Friday. Expect a reply within two business days for editorial enquiries, longer for commercial enquiries during peak periods. Anonymous tips are welcome and read; we cannot promise individual replies to them.